Agreement

Terms of Service

Effective 5 September 2026 · Last updated 5 September 2026

1. This agreement

These Terms are the agreement between you and Rocketparrot Media LLC of Indianapolis, Indiana, United States, trading as UpperScholars. They apply when you use upperscholars.com, study.upperscholars.com or meet.uppermeet.com. Our Privacy Policy, Student & Child Privacy notice and Recording & Consent policy form part of them.

Using the service means accepting them. If you do not accept them, do not use it.

2. What UpperScholars is

UpperScholars is an online tutoring service. Lessons are taught live over video by a tutor. Around the lessons we provide practice questions, homework, progress records, messaging and — where you want it — recordings of lessons.

Everything happens online. We have no premises for pupils, we do not send anybody to your home, and we are not a school. We do not award qualifications, and we are not a substitute for a school where the law requires your child to attend one.

3. Who may open an account

An account may be opened only by a person aged 18 or over who is the parent or legal guardian of the children they add, or who is otherwise entitled to arrange education for them. By opening one you confirm that this is true of you.

Children do not open accounts. A child exists on the service because you added them.

4. Your account

• Give us accurate details and keep them current — a wrong email means a missed lesson.
• Keep your password to yourself. You are responsible for what is done using your account.
• If you think someone else has got into it, tell us at once at [email protected] and we will lock it.
• You may hold more than one account with us in different roles. Each is separate, and what you can do depends on the one you are signed in as.

5. Children on your account

You decide whether each child gets their own sign-in or whether you run everything yourself. If you give a child their own sign-in, you remain responsible for what happens under it, and you can see everything they do here.

You confirm that you consent to us collecting and using your child's information as described in Student & Child Privacy. You can withdraw that at any time, and we explain there what follows if you do.

6. Lessons

• Scheduling. Lessons are arranged with you and appear in the portal. A repeating lesson keeps its slot each week until it is changed.
• Joining. A lesson can be opened shortly before its start time. If a lesson overruns, the room stays open — we would rather a lesson finished properly than ended on a timer.
• Missed lessons and cancellations. Tell us as early as you can. What happens to a lesson cancelled at short notice is agreed with you directly rather than fixed by a rule here, because circumstances differ and a family should not be penalised for a child being ill.
• If a tutor cannot attend, we will tell you as soon as we know and offer a replacement lesson or another tutor.
• Equipment. You need a reasonably current browser, a working microphone, and an internet connection good enough for video. We will help you get set up, but we cannot fix your connection.

7. Fees and payment

Fees are agreed with you before tutoring begins, and depend on the subject, the tutor and how the lessons are arranged. The site does not currently take payment. Invoicing and payment happen directly between you and us, and nothing on these pages should be read as an offer of a price.

If we introduce payment through the site, we will publish terms covering it and tell account holders before it starts. Until then, any figure shown in the portal is a record of an arrangement made with you, not a charge made by the software.

8. Our tutors

Tutors are engaged by us as independent contractors, not employees, and may live anywhere in the world — this is an online service. Each is checked for subject knowledge and teaching ability before being given a pupil, and each is bound by confidentiality terms and sees only the children they teach.

We choose the tutor for a child and can change them, for example if a tutor becomes unavailable. If a tutor is not right for your child, say so and we will change them. Tutors are not permitted to arrange lessons with your family privately outside the service, and neither are you asked to.

9. How the service may be used

The service is for teaching your own children. You agree not to:

• Share an account with anyone outside your household, or let another family use your lessons.
• Attempt to reach any information belonging to another family, or any part of the service you have not been given.
• Interfere with the service, probe it for weaknesses, or run automated tools against it. (If you find a genuine security fault, tell us — we would rather hear from you than not, and we will not treat a good-faith report as an attack.)
• Upload anything unlawful, or anything that infringes someone else's rights.
• Behave abusively toward a tutor or anyone else. Tutors are people, and are entitled to be treated as such.
• Make your own recording of a lesson, or share a recording outside your household — see Recording & Consent.
• Copy our teaching material for use outside your household, or resell it.

10. Material — ours and yours

Ours. The curriculum, practice questions, explanations, the site and the software belong to us or to the people we license them from. You and your children may use them for your own learning for as long as you are with us. You may not republish, resell or redistribute them.

Some material is drawn from openly licensed textbooks. Where it is, the source and licence are named on the material itself, and those licences continue to apply to it.

Yours. Work your child produces, files you upload and messages you write remain yours. You give us only the permission needed to run the service — to store it, show it to the people entitled to see it, and back it up. We claim nothing else, and we do not use your child's work to advertise, to promote the service, or to train any machine-learning system.

11. Recording

Lessons may be recorded so a child can watch them again. Recording never starts by itself, everyone in the room is shown while it runs, and recordings are deleted after 90 days. You can refuse recording for your child entirely, at no cost and with no effect on their lessons. The full terms are on Recording & Consent and form part of this agreement.

12. Availability

We aim to keep the service running and available, and we will not pretend it can never break. We may take it down for maintenance, and we will avoid lesson times when we do. If a fault of ours causes a lesson to be lost, we will replace that lesson.

13. Ending this arrangement

You may stop at any time, with no notice period and no penalty. Tell us and we will stop scheduling lessons. You may ask us to delete your account and everything in it; see the Privacy Policy for how.

We may stop if these Terms are seriously or repeatedly broken — for example, sharing a recording of another family's child, or abusing a tutor. Except where the conduct is serious enough to require immediate action, we will tell you what the problem is and give you a chance to put it right. If we end the arrangement, you keep your right to your data and we will help you take a copy of it.

14. What we do and do not promise

We promise to teach your child with reasonable care and skill, using tutors we have checked, and to be honest with you about how they are getting on.

We do not promise a particular grade, examination result, or rate of improvement. Learning depends on the child, the time they put in, and much else outside our control, and anyone who guarantees you a result is selling you something we will not.

Beyond what is written here, and to the extent the law allows, the service is provided as it is, without further warranties.

15. Limits on liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow to be limited. Consumer protection law may give you rights that these Terms cannot reduce, and where it does, it wins.

Otherwise, and so far as the law permits: we are not liable for indirect or consequential loss, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period.

16. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, United States, and the courts of Indiana have jurisdiction — except where the law of the country you live in gives you the right to bring a claim where you are, in which case you keep that right.

Before anyone goes to court, please write to us. Most disagreements are a misunderstanding about a lesson, and we would far rather sort it out with you directly.

17. Changes

We may change these Terms. If a change materially affects you, we will email account holders before it takes effect. Carrying on using the service after that means accepting the new version; if you would rather not, you may stop, and we will not hold you to a notice period.

Contact

Rocketparrot Media LLC, Indianapolis, Indiana, United States.
[email protected]